Effective Date: November 23, 2024

Welcome to Serene Title, LLC (“Company,” “we,” “our,” or “us”). Protecting your privacy is a top priority, and we are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.serenetitle.com and use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

A. Personal Information You Provide

Contact Information: Name, email address, phone number, mailing address. Transaction Details: Information related to real estate transactions, such as property addresses, closing documents, and title records. Payment Information: Bank account or credit card details, if applicable.

B. Automatically Collected Information

Device Information: IP address, browser type, operating system, and device identifiers. Usage Data: Pages viewed, time spent on our website, and other analytics. We use cookies and similar tracking technologies to collect this data (see Section 7 for more details).

C. Third-Party Information

We may receive information from third-party sources, such as lenders, real estate agents, and public records, to facilitate title services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide title services, including title searches, escrow services, and document preparation. To communicate with you regarding your transactions or inquiries. To process payments and prevent fraud. To improve our website and customer experience. To comply with legal obligations or enforce our rights.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: Third-party vendors who assist with our operations, such as IT support, payment processors, or title examination services. Legal and Regulatory Authorities: When required by law or to respond to legal processes. Business Partners: Real estate agents, lenders, or attorneys involved in your transaction. Other Parties: With your consent or as necessary to complete a transaction.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once no longer required, we securely dispose of or anonymize your data.

5. Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Accessing the data we hold about you. Requesting corrections to inaccurate information. Requesting deletion of your personal data, subject to legal obligations. Opting out of marketing communications.

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. You can manage your cookie preferences through your browser settings. For more details, please review our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Serene Title, LLC

122 S. Michigan Ave., Suite 1390, Chicago, IL 60603

Telephone Number:708-809-3404

Email: [email protected]

By using our website or services, you consent to the terms of this Privacy Policy.